Call-centre strike in Turin (11 November 2026)
Date of the event:
The call-centre strike of 11 November 2026 is a national mobilisation of the CRM/BPO sector called by the national offices of Slc Cgil, Fistel Cisl and Uilfpc Uil, with a rally in Turin outside the Piedmont Region's skyscraper, in piazza Piemonte 1. In Piedmont the sector employs around 3,000 people, among the five Italian regions with the highest share of employment in the sector, together with Puglia, Campania, Sicily and Basilicata [1][2].
The reasons for the protest
According to the unions, the sector's major long-standing clients — telecommunications, energy utilities, banks and insurers, and state-owned or publicly-controlled companies — are significantly cutting voice-traffic volumes, replacing staff with chatbots, automation systems and artificial intelligence [1][2]. The unions report that the sector has already been hit by numerous crises in recent years, including in Piedmont, and that concerns over job security have repeatedly been raised with the relevant institutions without, according to the unions, any concrete response [1][2].
The rally in Turin
For the whole of 11 November 2026 the strike involves all workers in the CRM/BPO sector. In Turin the rally is set for 9.30 am outside the Piedmont Region's skyscraper, in piazza Piemonte 1, where Piedmontese workers gather to keep attention on the open crises, identify ways to protect jobs and demand support measures for the sector's transition [1][2]. For the same morning, the regional unions have requested a meeting with the President of the Piedmont Region, Alberto Cirio, to explain the reasons for the mobilisation [1][2].
Sources
- TorinoOggi — 10 November 2026
- CronacaQui Torino — 10 November 2026