Uilfpc Uil
Uilfpc Uil is the Uil's category federation representing workers in the postal, telecommunications and communication sectors, including the call-centre and CRM/BPO (Customer Relationship Management/Business Process Outsourcing) sector. Together with the national offices of Slc Cgil and Fistel Cisl, it plays a role in representing the sector's workers in Piedmont and Turin too, where the sector employs around 3,000 people [1][2].
The November 2026 national call-centre strike
The national offices of Slc Cgil, Fistel Cisl and Uilfpc Uil called a national strike for the whole of 11 November 2026, involving all workers in the CRM/BPO sector, that is call-centre operators [1]. The mobilisation was prompted by the cutting of voice-traffic volumes by the sector's major long-standing clients, including telecommunications companies, energy utilities, banks and insurers, and state-owned or publicly-controlled companies, with staff being replaced by chatbots, automation systems and artificial intelligence [1][2].
According to the unions, concerns over the sector's job security had already been raised with the relevant institutions, without receiving any concrete response [1][2]. The unions called for medium- and long-term measures to protect jobs and support the sector's transition through retraining schemes [1][2].
The rally in Turin
In Turin the mobilisation took the form of a rally set for 9.30 am on 11 November 2026 outside the Piedmont Region's skyscraper, in piazza Piemonte 1 [1][2]. Piedmont is among the five Italian regions with the highest share of employment in the CRM/BPO sector, together with Puglia, Campania, Sicily and Basilicata [1][2]. For the same morning, the regional unions, including Uilfpc Uil, requested a meeting with the President of the Piedmont Region, Alberto Cirio, to explain the reasons for the mobilisation [1][2].
Timeline
- — The national offices of Slc Cgil, Fistel Cisl and Uilfpc Uil call a national strike of call-centre workers for 11 November 2026, with a rally in Turin outside the Piedmont Region's skyscraper, where the sector employs around 3,000 people. → TorinoOggi CronacaQui Torino
Sources
- TorinOggi — 10 November 2026
- CronacaQui Torino — 10 November 2026