Blockage of the Piedmont CUP from 31 October to 2 November 2026
Date of the event:
From the morning of Saturday 31 October to the morning of Monday 2 November 2026, the online portal of the CUP (Centro unico di prenotazione, the region's unified booking centre) of the Piedmont Region and the Salute Piemonte app remained unusable. Anyone trying to book a visit or a test was met with blank pages and error messages in English [1].
The blockage
This was yet another service failure, just days after a similar blockage the previous week. With the web channel out of order, requests poured into the call centre, which recorded jammed lines and long waiting times [1].
Political reactions
Alice Ravinale, leader of the Alleanza Verdi e Sinistra group in the Regional Council, and regional councillor Giulia Marro denounced the new blockage, recalling that on the same phone service operational instructions limiting access to booking slots had already been reported before, and were later withdrawn after unions raised the issue, even before Azienda Zero noticed it itself. According to the two councillors, those paying the consequences are above all patients with short-priority prescriptions, who risk missing the timeframe indicated by their doctor [1].
Ravinale and Marro recalled that councillor for health Federico Riboldi and Azienda Zero, during a regional committee session the previous week, had announced penalties against the service provider, noting however that such penalties do not give patients back a booking slot. The two councillors also pointed out that the new CUP system, whose launch had been planned for spring 2025, remains stalled amid appeals and proceedings before the Council of State, while the system currently in use keeps malfunctioning [1].
The councillors announced they would file a new question in the Regional Council, asking the regional government to clarify what measures it is taking for the service to work and how it intends to protect those who were unable to book in these days, starting with proper information on the Percorso di Tutela (patient safeguard pathway) [1].
Sources
- TorinoOggi — 2 November 2026